From time to time, I’m asked what to do when a venue’s lift is out of service and inclusive access is effectively lost.
These situations are rarely malicious, but they are often mishandled — not because people don’t care, but because responsibility is diffuse, urgency is underestimated, and the implications aren’t clearly articulated.
Recently, I put together a short briefing note that sets out the business, legal, and reputational considerations that arise when a lift remains inoperative for an extended period. It’s designed to support constructive escalation — clear, factual, and non-adversarial — and to help decision-makers understand why access failures matter, and why timely remediation is not optional.
The document is not legal advice, and it isn’t intended to inflame or threaten. It’s a practical tool for situations where informal notifications haven’t led to action, and where clarity is needed.
I’ve made the Accessibility Escalation Brief available as a standalone PDF for anyone who finds it useful.
Link to the Accessibility Escalation Brief